Ordering 

We do not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18 years old. By placing an order via our website, you are confirming that you are at least 18 years of age. We reserve the right not to deliver if we have reasonable doubt. If you are buying Whiskey, or other spirit as a gift, the person receiving the wine must be at least 18 years old. We deliver across the UK. Delivery to European and other countries can be arranged by email Info@whiskyguru.co.uk 

We can not guarantee availability of all items or specific vintages on our website. In the unlikely event that a product is unavailable when you place your order, we shall contact you to either select a suitable replacement, or another acceptable arrangement for the completion of your order. We reserve the right not to accept any order.

Prices

All prices are in Pounds Sterling and are inclusive of UK Value Added Tax (VAT). Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price. We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.

Delivery 

We guarantee delivery within five working days of your order. This does not apply to out of stock items. If a product is unavailable we shall contact you and either arrange a new delivery date or agree on a suitable replacement. All deliveries are carried out by an independent courier. The courier will only attempt to deliver the product twice, after which the courier will leave a calling card or make contact via the number and/or email provided when placing the order. If no attempt is made to contact the courier, after 10 days the purchase will be returned to us. We reserve the right to pass on the cost of return delivery in this event. If you choose to have your order left with a neighbour or outside your premises, we cannot hold any responsibility for loss or damage. We shall not be liable for any delay in delivering your product if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

Returns and Cancellations

 We want all our customers to be 100% happy with their order and it is our aim to ensure that all orders supplied to our customers arrive in perfect condition. You have the right to cancel your order at any time without being charged for the goods ordered within 14 days of purchase. Excludes perishable or personalised products or those products that have been specified as non-returnable.

For further enquiries please contact us at: Info@whiskyguru.co.uk